President & CEO
We have been very busy in 2017 updating several of our systems and introducing new services and technology. Our new ATMs are now in place and feature both increased security and convenience. Most of the new technology is aimed at preventing fraud and increasing the availability of your deposits. Our ATMs now utilize the “chip” in debit and credit cards that include this technology. This reduces risk of fraud. The new machines also eliminate the need to use an envelope to make a deposit and will make any cash deposits immediately available.
One of our projects to improve service to our members was to add 24/7 telephone assistance. As of July 5th, when you call us at 559-582-4438 outside of normal business hours, the menu will give you the option to press 6 for assistance with your credit card or press 7 for assistance with most other savings, checking and loan issues. Our new service provider is US based and will have access to your most recent account information. If there is something they cannot assist you with, they will forward all of the relevant information to our staff so we can assist you the next business day. We hope you find this new service valuable.
Two upcoming changes are the availability of Apple Pay and Android Pay on all of our debit and credit cards and a new mortgage lending business partner. Apple Pay and Android pay will be active later this month and our new partnership with Mason McDuffie Mortgage will begin August 1st. Mason McDuffie has mortgage offices across the nation and will serve our members from their Visalia office or will meet members face to face here at Kings Federal.
As always, the Board, Management and Staff thank you for your continued loyalty and for referring your friends and family.