Coronavirus Update

 

Covid Mask Required

Updated July 14, 2020

Facial Covering Required for Lobby Services

During the COVID pandemic, banking procedures across the country have dramatically changed to protect members and employees. This includes our new policy of requiring members to “Please Wear a Mask” when visiting our office.

Wearing a mask adds a layer of health safety to your credit union face-to-face transaction. Requiring masks, along with our sanitizing procedures, Plexiglas shields, hand sanitizer dispensers and social distancing signs, are all vital elements in the protection of both you and our employees from the spread of the COVID virus.

MASKS ARE NOT REQUIRED FOR ANYONE MEETING THE FOLLOWING EXEMPTIONS:

  • Younger than 2 years of age/
  • Have a medical or mental condition or disability that prevents wearing a face covering.  This includes persons with a medical condition for whom wearing a face covering could obstruct breathing or who are unconscious, incapacitated, or otherwise unable to remove a face covering without assistance.
  • Are Hearing impaired, or communicating with a person who is hearing impaired, where the ability to see the mouth is essential for communication.
  • Persons for whom wearing a face covering would create a risk to the person related to their work, as determined by local, state, or federal regulators or workplace safety guidelines.

If one of these exceptions applies, please let us know.

WITHOUT FACIAL COVERING,WE WILL NOT BE ABLE TO PROVIDE YOU SERVICE. IF WEARING A MASK IS SOMETHING YOU PREFER NOT TO DO, PLEASE UTILIZE OUR DRIVE-THRU LANE, ONLINE OR TELEPHONE SERVICES.

We’re Here To Help With Coronavirus Emergency Financial Relief Programs

If you or your family are experiencing financial difficulties, we’re here to help.  If you need of assistance, please email, fax or call us to discuss all the available options. All of the documents you need to apply for Emergency Loan Relief are available through a special web page.

Click Here For More Details and To Request Payment Relief

Impact on Branch Service:

As we work together to protect our associates and members to help slow the spread of the Coronavirus, Kings Federal Credit Union has made the decision to implement changes in how we will be serving our members. Effective Monday, March 30th, we will limit access to our lobby to no more than four members at a time and suspend offering many services inside our branch office.  This will require that some member services will only be available by phone, online or through our drive-up window.  For those services that can only be done inside the lobby, members will need to call us at 559-582-4438 and make an appointment. 

Our lobby and drive-up hours will not be changing at this time.  Our drive-up window is open from 8:30am to 5:30pm Monday-Thursday and 8:30am to 6:00pm on Friday.   Our Lobby opens at 10:00am Monday-Friday.

New Accounts

New memberships can be initiated online. Our “Become a Member” webpage has the details and link for our new online account opening website that will collect all necessary information and will allow you to upload a photo of your ID and other required documents. Once reviewed and approved, we will mail you the signature card and disclosures for your review and completion. New members should expect this entire process to take 5-7 business days.

Account Changes

Many account services for members can be completed by phone with any needed documents sent by fax, email or mail. Members with complex account issues cam make an appointment by calling 559-582-4438.

Lending

Loan applications will need to be requested online or by phone. We are not able to take an application in person at this time.  When possible, loan documents will be sent and received by mail or email.  When necessary, members can make an appointment to come in and sign documents.  Click Here To Apply Now

Loan Payments

You can make most loan payments through our website or by calling us at 559-582-4438. The $5 pay-by-phone fee has been temporarily suspended.

Get Cash

There are over 60,000 fee-free ATMs nationwide and over a dozen right here in Hanford.  Visit our website or mobile app to find the one closest to you.

Make a Deposit

Did you know you can deposit a check with your phone? Our mobile app includes remote deposit capture. You can also make a deposit at our drive-up window, night drop box and ATM.  Most CO-OP ATMs at area credit unions also will accept deposits for Kings Federal Credit Union members. Night Deposit transactions that are made during office hours will be processed the next business day.