As of 12:30pm on 12/31/2020 we have not received any stimulus deposits for member accounts. Information received this morning indicates payments will start being deposited on January 4th.
Nearly all online and mobile banking providers across the country are seeing record-breaking online traffic as a large percentage of their customers check their accounts for their government stimulus payments. Combined with normal month-end and year-end activity, systems become overwhelmed and slow to a crawl or shut down temporarily. This is most evident in the morning hours, but can continue intermittently through the business day. Kings Federal, like all other financial institutions, is working hard with our service providers to keep our systems running as efficiently as possible, but the next several days may be difficult. We are also seeing very high call volumes, but we will return all voicemail messages the same business day.
To avoid delays regarding accessing your money or information about your check arriving at Kings Federal Credit Union, here are a few suggestions.
- Use Online Banking & Mobile Banking later in the evening when demand is lower. Systems for all institutions may be overwhelmed due to extremely high usage.
- Find the nearest fee-free ATM by using our ATM locator page on our website (www.kingsfcu.com). All CO-OP and Allpoint ATMs are fee-free. There are 15 in Hanford and 7 in Lemoore! You can check your balance and withdraw cash fee-free at any of these ATMs.
- Please allow extra time for your call to be returned by staff as we anticipate extremely high call volumes from members checking their balance and deposits.
- We ask for your patience as our staffing levels may be limited due to COVID.
If you’re eligible to receive a payment, you may receive the funds in one of these ways:
If you are eligible for a payment, your payment will be deposited directly into the same account used when you filed your 2019 tax return and the account number used in the previous stimulus payment program. The payment will appear in your account summary as “IRS TREAS 310 XXTAXEIP2” or something similar.
Paper check in the mail
If you did not give the IRS your direct deposit account information through your federal tax return in the last two years, and have not provided the IRS with your information as a non-filer, you will likely receive a US Treasury check. The check will be mailed to the address on file at the IRS from the prior year tax return.
How you can help protect yourself from fraud
If you receive a suspicious email or text message, don’t respond, click on links, or open attachments. If we reach out to you by phone, we won’t ask for confidential information — such as your card or account number, PIN code, or any password.