Fraudulent Phone Calls
There has been a recent rise in a type of fraud known as “spoofing.” Spoofing involves phone calls and text messages that appear to be from Kings Federal Credit Union or our fraud department numbers used to verify suspicious transactions. The purpose of the spoofing call is to trick you into providing personal information, such as your complete card number, your PIN code, security codes, 3 digit number on the back of your card, online access codes, passwords and full Social Security numbers.
Kings Federal Credit Union does have systems that help detect unauthorized activity on credit and debit cards and those systems do make phone calls and send texts. However, they will not ask for any of information listed above.
These calls may come up in your caller ID as “Kings FCU”.
Please remember that if you suspect the identity of the caller or text for any reason, a good rule of thumb is to hang up and call us directly at 559-582-4438 or email us at firstname.lastname@example.org. Don’t use the call-back number in the text, call or email as that may go back to the fraudster.
- We will not ask for personal information when we are calling you.
- We’ll never take an action (like logging into your account online for you).
- Never verbally provide to anyone passwords or verification codes.
- If you’re unsure a call or text is legitimate, hang up and call us directly at 559-582-4438.